Returns & Exchanges

At AFERIY, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined return process to ensure your transition to clean energy is risk-free.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, accessories, and the user manual to ensure the item is protected during transit.

• 3.
  Ship to AFERIY

  Affix the provided shipping label to the exterior of the box and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.